meet the Team

What is the booking process?

The first step is to find out if we can offer you availability.  We strongly advise you do this asap - 'early bird catches the worm!'

Once you've completed our contact enquiry form one of our team will respond and, if we are able to offer availability, you'll be directed to a booking form with an intergrated secure payment section so you can reserve the date with a deposit should you so wish to.   We accept all major credit and debit cards as well as direct transfers.  

The deposit payment of £100 is deducted from the final balance and is not an upfront payment for trials.  The date will be offered to others, without notice, up until the point at which your deposit is received.  The deposit is non-refundable. See T&C's for more information.

Can i book hair or makeup only?

Being a partnership of both hair and makeup experts is one of the main factors that makes us so very popular, and we work seamlessly together to give our brides the ultimate experience on their wedding morning.  If we were to take on a booking of hair or makeup only we would then have to turn away multiple enquiries from brides eager to book us as a complete team.  So the short answer is 'no'. 

However, if you've booked your wedding out of season on a weekday then we will make exceptions.  Price on application. 

How do i know my booking is confirmed?

Once you've completed the booking form, and paid your deposit, we'll promptly send payment receipt and booking confirmation. This can take 2-3 days at busy times but your date will be held.

What are your accepted methods of payment?

We accept all major credit and debit cards, and direct bank transfers.  We do not accept personal cheques or paypay.  

How long before my wedding day should I come for a trial?

Around 3 months to 6 weeks is a perfect time as you should, by this point, know how you're dress is going to look and what hair accesories you may want. You're hair colour and lenght shouldn't be too far off what it will be on the day either. 

Too far in advance isn't recommended however, we appreciate that many of our brides that live overseas are resrtriced as to when they'll be in the UK.  

can i have a trial before i Secure my wedding date with a deposit?

Yes, absolutely!

You should be aware, however, that our studio appointments get booked up quite far in advance, especially during the height of wedding season. It's unlikely that we'll manage to offer you an appointment immediately so you would run the risk of loosing out on the date in the meantime.  We do not hold a date without a non refundable £100 deposit due to demand.

Should i do anything in preparation for my trial?

It depends on your hair type and the style you have in mind for us to create but, generally, we'd prefer you to wash and blow dry your hair the day before and avoid heavy conditioners, serums or the use of hot irons.   We will advise further if a different aproach is necessary when it comes to your wedding day. 

Please note - we are able to offer a blow drying service on your wedding day but do not have hair washing facilities at the studio.  

It really doesnt matter to us if you'd prefer not to make the journey to our studio 'bare faced'.  It just means that you'll have the task of removing all traces of makeup when you arrive. 

We have a veil for you to try and hair accessories but you may wish to bring your own if you have them available. 

How long does a trial take?

We allocate a two hours for hair and makeup.  It can sometimes take a little longer so we advise that you allow for 3 hours. 

Can i book a second trial?

Absolutely!  You can book as many trials as you'd like and we offer additional trials for our brides with a 50% discount. 

You only get one chance at a wedding day and we understand how important it is for every little detail to be perfect.  This may mean that you change your mind on a few things along the way. Or maybe you've made alterations to your dress or have found a new headpeice etc. whatever the reason, you will always be welcomed with open arms at our studio.  

What if my expectations are not met at the trial?

We really want you to be 100% happy with the look we create for you and aim to exceed your expectations where ever we can.  That said, there are very rare occasions when a trial can be more challenging than usual and this can be stressful for all concerned. 

We recommend lots of research before you secure a booking with any hair or makeup artist as style and approach differs greatly from one artist/stylist to another. 

Where there are realistic expectations and good communication there is not usually a problem although you should always expect, and allow for, an element of 'trial and error' which is part of the process. 

Trials and deposits are non refundable so it's vital that you ensure you are happy with everything before you leave the studio and if you're not then do speak up so we can address the problem before you leave. If you find that a problem arises after you've left our studio you shout contact us immediately.  We will invite you back for a second trial at no cost if we think necessary. 

How far do you travel?

There's no limit to how far we'll travel for our brides and traveling is a part of the job we particularly love.  The majority of our weddings are dotted around the North East of England and the National peak district but we often venture much further afield and have mastered the art of packing our kit with the consideration of getting it through airport customs.   

What are your travel expenses?

We cover the first 30 miles from our Sheffield studio (S1 4FS) at no cost.  Mileage which exceeds this will be charged at £1 per mile and applies to the journey there and back. 

For example, if your venue is 50 miles from our studio the total cost would be £40. 

Please consider that we are a team and travel expenses are relevant to cover the additional expense to us and also the extra time added to our working day as a result of traveling those extra miles.  If you were to book a seperate hair stylist and makeup artist you would have to pay two lots of travel expenses!

If the journey exceeds 2.5 hours we may require hotel accommodation on the evening before your wedding to avoid the risk of potential traffic delays. We can't think of anything worse than arriving late! 

Do you travel overseas?

Yes, we all have passports and love to travel!  

Some of our team are working on weddings in Tuscany, Italy, in June 2018 and in the Dordogne, South of France, in August 2018 so, if you're planning a wedding in either of those destinations, at a similar time then please do get in touch asap! 

What brands do you use?

Charlotte Tilbury, Bobbi Brown, Urban Decay, Hourglass, MAC, Amazing Cosmetics, Kevin Acoin, Voilet Voss, Temptu, Laura Mercier, Chanel, Airbase, Anastasia Beverly Hills, Kat Von D, Kiko, Benefit, Illamasqua. 

Do you offer airbrush makeup and lashes?

Yes, we use both Temptu Airpod and Airbase.  We offer an optional upgrade to Airbrush makeup, and premium brand strip lashes if required, at no extra cost for all members of your bridal party. 

What are your prices?

We dont keep our prices from you deliberately so you have to contact us - promise!

The main reason we don't have our full price list available to view on our website is because there are several factors that are taken into account and we like to give you an accurate quote once we know when and where your wedding is taking place.  Our wedding day packages start at £160 inclusive of both hair and makeup for the bride.  Trials are charged seperately.  Please complete the contact form for further information. 

Do you have a minimum booking fee?

If you've done your research then you'll have discovered that, although there are plenty of agencies, there aren't many hair & Makeup team's working within the wedding industry.  We work seamlessly together and can cater for larger bridal parties as a result.  That makes us extremely sought after during the height of wedding season.  

With this in mind we do have a minimum booking requirement.  

Brides getting married Friday - Sunday, between May - October, are required to book our team for a minimum of Bride + 3 for both hair and makeup. 

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