Frequently Asked Questions

What is the booking process?

Once you've completed our contact enquiry form one of our team will respond and, if we are able to offer availability, you'll be directed to your own client portal where you will be able to view your propasal and contract. 

A £100 retainer is required to reserve the date.  Once you have paid this along with acceptance of the contract you will be able to view your invoice and payment schedule in your client portal. 

Can i book hair or makeup only?

The short answer is yes however, as stated in our terms and conditions, Jenn Edwards & Co. reserve the right to be the exclusive hair and makeup team on site.  We are not happy working alongside other hair and makeup artists that are unknown to us.  

How do i know my booking is confirmed?

Once you've completed the booking form, and paid your deposit, we'll promptly send payment receipt and booking confirmation. This can take 2-3 days at busy times but your date will be held.

What are your accepted methods of payment?

We accept all major credit and debit cards, and direct bank transfers.  We do not accept personal cheques or paypay.  

How long before my wedding day should I come for a trial?

Around 3 months to 6 weeks is a perfect time as you should, by this point, know how you're dress is going to look and what hair accesories you may want. You're hair colour and lenght shouldn't be too far off what it will be on the day either. 

Too far in advance isn't recommended however, we appreciate that many of our brides that live overseas are resrtriced as to when they'll be in the UK.  

can i have a trial before i Secure my wedding date with a deposit?

Yes, absolutely!

You should be aware, however, that our studio appointments get booked up quite far in advance, especially during the height of wedding season. It's unlikely that we'll manage to offer you an appointment immediately so you would run the risk of loosing out on the date in the meantime.  We do not hold a date without a non refundable £100 deposit due to demand.

Should i do anything in preparation for my trial?

It depends on your hair type and the style you have in mind for us to create but, generally, we'd prefer you to wash and blow dry your hair the day before and avoid heavy conditioners, serums or the use of hot irons.   We will advise further if a different aproach is necessary when it comes to your wedding day. 

Please note - we are able to offer a blow drying service on your wedding day but do not have hair washing facilities at the studio.  

It really doesnt matter to us if you'd prefer not to make the journey to our studio 'bare faced'.  It just means that you'll have the task of removing all traces of makeup when you arrive. 

We have a veil for you to try and hair accessories but you may wish to bring your own if you have them available. 

How long does a trial take?

We allocate a two hours for hair and makeup.  It can sometimes take a little longer so we advise that you allow for 3 hours. 

Can i book a second trial?

Absolutely!  You can book as many trials as you'd like and we offer additional trials at £45 for hair or Makeup.

You only get one chance at a wedding day and we understand how important it is for every little detail to be perfect.  This may mean that you change your mind on a few things along the way. Or maybe you've made alterations to your dress or have found a new headpeice etc. whatever the reason, you will always be welcomed with open arms at our studio.  

What if my expectations are not met at the trial?

We really want you to be 100% happy with the look we create for you and aim to exceed your expectations where ever we can.  That said, there are very rare occasions when a trial can be more challenging than usual and this can be stressful for all concerned. 

We recommend lots of research before you secure a booking with any hair or makeup artist as style and approach differs greatly from one artist/stylist to another. 

Where there are realistic expectations and good communication there is not usually a problem although you should always expect, and allow for, an element of 'trial and error' which is part of the process. 

Trials and deposits are non refundable so it's vital that you ensure you are happy with everything before you leave the studio and if you're not then do speak up so we can address the problem before you leave. If you find that a problem arises after you've left our studio you shout contact us immediately.  We will invite you back for a second trial at no cost if we think necessary. 

How far do you travel?

There's no limit to how far we'll travel for our brides and traveling is a part of the job we particularly love.  The majority of our weddings are dotted around the North East of England and the National peak district but we often venture much further afield and have mastered the art of packing our kit with the consideration of getting it through airport customs.   

Do you travel overseas?

Yes, we all have passports and love to travel!  

Some of our team are working on weddings in Tuscany, Italy, in June 2018 and in the Dordogne, South of France, in August 2018 so, if you're planning a wedding in either of those destinations, at a similar time then please do get in touch asap! 

What brands do you use?

We strictly use only cruelty free brands to include Charlotte Tilbury, Hourglass, Kat Von D, Anastasia Beverley Hills, Kiko, Cargo, Eyeko, NYX, Illamasqua, Makeup Geek, Morphe, Murad, Smashbox, stila.

Do you offer airbrush makeup and lashes?

Yes, we use both Temptu Airpod and Airbase.  We offer an optional upgrade to Airbrush makeup at no extra cost and Ardell strip lashes can be supplied and fitted at an addition cost of £5 per person.